Return & Refund Policy

Thank you for shopping at jinkesiclothing. If you are not entirely satisfied with your purchase, we are here to help. Please review the following return and refund conditions before initiating a return.

1. 14-Day Return Window

You have 14 days from the date you received your item to request a return. If 14 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all product tags attached.
• You must provide the receipt, order number, or proof of purchase.

3. Return Authorization

Before sending any item back, please contact us at support@jinkesiclothing.com to request a return authorization.

Once your return request is approved, we will provide the appropriate return instructions and return address.

Please do not send returns to any address listed elsewhere on the website unless specifically instructed by our customer service team.

4. Return Shipping Fees & Costs

• Defective or Wrong Items (Our Fault): If the product is incorrect, damaged by the carrier, or defective in another way, jinkesiclothing will cover the return shipping costs. We will provide a pre-paid return shipping label.
• Customer Remorse (Your Fault): If you purchased the wrong item, it doesn't fit, or you no longer want the product, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
• Restocking Fee: We do NOT charge any restocking fees for returns.

5. Refund Processing Time

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment within 3-5 business days, depending on your card issuer's policies.

6. Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@jinkesiclothing.com.

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7. Contact Us

For any questions regarding returns, tracking your return package, or refunds, please reach out to our team:

• Brand Website: jinkesiclothing.com
• Email: support@jinkesiclothing.com
• Address:
  Room A133, Unit 01, 15/F, Block A, Wah Sang Industrial Building, 14–18 Wong Chuk Yeung Street, Sha Tin, Hong Kong
• Support Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST)